Partner Manual — Guardian Hub
Welcome to the Guardian Hub Partner Program. This manual is your comprehensive guide to earning commissions, white-labeling the platform, managing client websites, and leveraging our dedicated partner tools to grow your business.
Who Should Read This Manual
- Affiliates — individuals or companies that refer new customers and earn commissions on each conversion.
- Resellers — partners who purchase Guardian Hub services at wholesale rates and resell them under their own pricing model.
- Agency Partners — web agencies that integrate Guardian Hub into their service offering, managing dozens or hundreds of client sites from a unified dashboard.
What Partners Can Do
- Earn recurring commissions on every referred customer.
- White-label the entire Guardian Hub platform with your own branding.
- Manage client sites, billing, and reports from a single partner dashboard.
- Access exclusive marketing resources, banners, email templates, and case studies.
- Receive dedicated partner support with priority response times.
1. Partner Program Overview
The Guardian Hub Partner Program is structured into three tiers, each designed for different levels of engagement and business scale.
1.1 Program Tiers
| Feature | Affiliate | Reseller | Agency Partner |
|---|---|---|---|
| Commission Rate | 15% recurring | 25% recurring | 30% recurring + bonuses |
| White-Label Access | No | Basic (logo + colors) | Full (custom domain, branding, reports) |
| Dedicated Account Manager | No | No | Yes |
| Custom Pricing | No | Volume discounts | Fully custom |
| Priority Support | Standard | Priority email | Priority + phone + Slack |
| Marketing Resources | Banners & links | Full kit | Full kit + co-branded |
| Minimum Clients | None | 5 active | 20 active |
| Monthly Volume | None | €500+ | €2,000+ |
1.2 Tier Progression
Partners automatically upgrade to a higher tier when they meet the requirements for two consecutive months. Downgrades occur after three consecutive months below the tier threshold, with a 30-day grace period and email notification.
2. How to Apply
Joining the Guardian Hub Partner Program is straightforward. Follow these steps to submit your application.
- Navigate to guardian-hub.com/partners and click "Become a Partner".
- Fill in your company details: company name, website URL, business type (affiliate, reseller, or agency).
- Describe your expected monthly referral volume and target audience.
- Provide your tax identification number (VAT ID or equivalent) for billing purposes.
- Agree to the Partner Program Terms & Conditions.
- Click "Submit Application".
2.1 Required Information
| Field | Required | Description |
|---|---|---|
| Company Name | Yes | Legal entity or individual business name |
| Website URL | Yes | Active website showcasing your business |
| Business Type | Yes | Affiliate, Reseller, or Agency |
| Expected Volume | Yes | Estimated monthly referrals or revenue |
| Tax ID / VAT | Recommended | Required for invoicing; can be added later |
| Contact Email | Yes | Primary email for partner communications |
| Phone Number | Optional | For verification and priority support |
2.2 Application Review Timeline
- Acknowledgment: within 24 hours of submission.
- Review period: 3–5 business days. Our team verifies your website, business legitimacy, and alignment with our program.
- Approval notification: sent via email with a link to activate your partner dashboard.
- Rejection: if declined, you will receive a detailed explanation and may reapply after 30 days.
3. Account Activation
Once your application is approved, you will receive an activation email with instructions to set up your partner account.
- Open the activation email and click "Activate Partner Account".
- Set your password and enable two-factor authentication (2FA) for security.
- Complete your partner profile: upload your company logo, set your display name, and add a brief bio.
- Navigate to Settings > Payment Details and connect your payout method (bank transfer, PayPal, or Stripe).
- Go to Referral Links and generate your first tracking link.
- You are now ready to start referring customers.
3.1 Setting Up Your Partner Dashboard
After activation, the partner dashboard becomes your central hub. You will see:
- Overview: real-time snapshot of clicks, conversions, and earnings.
- Referral Links: generate, customize, and manage tracking URLs.
- Statistics: detailed performance reports with charts and export options.
- Clients: manage referred clients, view their plans, and track retention.
- Payouts: view commission history, pending amounts, and payout schedule.
- Resources: access marketing materials, banners, and email templates.
3.2 Connecting Payment Details
Supported payout methods:
| Method | Currencies | Processing Time | Fees |
|---|---|---|---|
| Bank Transfer (SEPA) | EUR | 2–3 business days | Free |
| Bank Transfer (SWIFT) | EUR, USD, GBP | 3–5 business days | €15 per transfer |
| PayPal | EUR, USD, GBP | 1–2 business days | 2.9% + €0.35 |
| Stripe Connect | EUR, USD, GBP | 1–2 business days | 1.5% + €0.25 |
4. Commission Model
Guardian Hub offers a transparent, tiered commission structure that rewards partners for both volume and loyalty.
4.1 Revenue Share by Tier
| Tier | Recurring Commission | One-Time Bonus (New Enterprise) | Lifetime Value Cap |
|---|---|---|---|
| Affiliate | 15% | €50 | None |
| Reseller | 25% | €150 | None |
| Agency Partner | 30% | €500 | None |
4.2 One-Time vs. Recurring Commissions
- Recurring commissions are paid every month for as long as the referred customer remains active and pays their subscription.
- One-time bonuses are paid when a referred customer signs up for an Enterprise plan. These are paid in addition to the recurring commission.
4.3 Multi-Level Tracking
Agency Partners can recruit sub-affiliates. When a sub-affiliate generates a sale, the recruiting Agency Partner earns an additional 5% override commission on that sale, in addition to the sub-affiliate's own commission.
4.4 Commission Calculation Examples
| Scenario | Customer Plan | Monthly Price | Your Tier | Monthly Commission | Annual Earnings |
|---|---|---|---|---|---|
| Referral A | Starter | €29/mo | Affiliate (15%) | €4.35 | €52.20 |
| Referral B | Professional | €79/mo | Reseller (25%) | €19.75 | €237.00 |
| Referral C | Business | €199/mo | Agency (30%) | €59.70 | €716.40 |
| Referral D | Enterprise | €499/mo | Agency (30%) | €149.70 + €500 bonus | €2,296.40 |
- Commission lock-in: lifetime (as long as the customer remains active)
- Churn grace period: 30 days — if a customer cancels and resubscribes within 30 days, the referral attribution is preserved
- Refund deduction: commissions are clawed back for full refunds issued within 14 days
5. Referral Links
Referral links are the primary mechanism for tracking customer acquisitions. Each link is uniquely tied to your partner account.
5.1 Types of Referral Links
| Link Type | Destination | Use Case |
|---|---|---|
| Hub Signup | guardian-hub.com/signup?ref=YOUR_ID | General signups for Hub plans |
| Plugin Download | guardian-hub.com/plugin?ref=YOUR_ID | WordPress plugin installations |
| Enterprise Inquiry | guardian-hub.com/enterprise?ref=YOUR_ID | Enterprise sales leads |
| Agency Inquiry | guardian-hub.com/agency?ref=YOUR_ID | Agency tier signups |
5.2 Generating and Customizing Links
- Go to Partner Dashboard > Referral Links.
- Select the link type (Hub Signup, Plugin Download, Enterprise, or Agency).
- Optionally add a custom alias (e.g.,
?ref=YOUR_ID&alias=blog-post-jan) for easier tracking. - Add UTM parameters if needed:
utm_source,utm_medium,utm_campaign. - Click "Generate Link".
- Copy the link or use the built-in shortener to create a compact URL.
5.3 UTM Parameter Support
All referral links support standard UTM parameters for granular campaign tracking. These parameters flow through to your statistics dashboard and can be used to measure the effectiveness of different marketing channels.
| Parameter | Example | Purpose |
|---|---|---|
utm_source |
newsletter | Identifies the traffic source |
utm_medium |
Identifies the marketing medium | |
utm_campaign |
spring-2026 | Identifies the specific campaign |
utm_content |
cta-button | Differentiates link placements |
5.4 Link Shortening
Guardian Hub provides a built-in link shortener that creates clean URLs in the format ghub.link/YOUR_ALIAS. Shortened links preserve all tracking parameters and are ideal for social media, print materials, and verbal sharing.
6. Tracking & Attribution
Accurate tracking ensures you receive credit for every customer you refer. Guardian Hub uses a multi-signal attribution system combining cookies, account linking, and manual attribution.
6.1 Cookie Duration
| Partner Tier | Cookie Duration | Details |
|---|---|---|
| Affiliate | 30 days | Standard first-click attribution |
| Reseller | 60 days | Last-click attribution with 60-day window |
| Agency Partner | 90 days | Last-click attribution with extended window |
6.2 How Conversions Are Attributed
- Cookie-based: when a visitor clicks your referral link, a tracking cookie is set. If they sign up within the cookie window, the conversion is attributed to you.
- Coupon-based: if a customer uses a coupon code linked to your partner account, the conversion is attributed regardless of cookies.
- Manual attribution: for enterprise deals where the customer contacts Guardian Hub directly, you can request manual attribution by providing the lead's details through the dashboard.
6.3 Real-Time Tracking Dashboard
The tracking dashboard updates in real time and shows:
- Clicks per link, per day/week/month
- Conversion events (signup, trial start, paid conversion)
- Pending attributions awaiting confirmation
- Cookie status and expiration dates for active prospects
6.4 Attribution Disputes
If you believe a conversion was not correctly attributed, you can file a dispute:
- Go to Partner Dashboard > Conversions.
- Locate the relevant conversion or click "Report Missing Conversion".
- Provide the customer's email, the date of the referral, and any supporting evidence (screenshots, email correspondence).
- Submit the dispute. The partner team will review within 5 business days.
- You will be notified of the resolution via email and dashboard notification.
7. Payouts
Guardian Hub processes partner payouts on a monthly cycle. This section covers schedules, thresholds, and supported methods.
7.1 Payout Schedule
- Commission accrual: commissions accrue throughout the calendar month based on customer payments received.
- Lock date: the 5th of the following month — all commissions from the previous month are finalized.
- Payout date: between the 10th and 15th of each month.
- Minimum payout threshold: €50 (balances below this roll over to the next month)
- Payout currency: EUR (default). USD and GBP available on request.
- Holding period: first payout is subject to a 30-day holding period for fraud prevention
7.2 Supported Payment Methods
| Method | Supported Currencies | Minimum Payout | Processing Time |
|---|---|---|---|
| Bank Transfer (SEPA) | EUR | €50 | 2–3 business days |
| Bank Transfer (SWIFT) | EUR, USD, GBP | €100 / $100 / £100 | 3–5 business days |
| PayPal | EUR, USD, GBP | €50 | 1–2 business days |
| Stripe Connect | EUR, USD, GBP | €50 | 1–2 business days |
7.3 Payout History and Reporting
Every payout is logged in your dashboard with a detailed breakdown:
- Payout date and amount
- Commission breakdown per referred customer
- Deductions (refunds, chargebacks)
- Payment method and transaction ID
- Downloadable PDF invoice for each payout
7.4 Multi-Currency Support
Partners can choose to receive payouts in EUR, USD, or GBP. Currency conversion is applied at the ECB (European Central Bank) reference rate on the payout lock date. To change your payout currency:
- Go to Settings > Payment Details.
- Select your preferred currency.
- Save changes. The new currency applies from the next payout cycle.
8. Partner Dashboard
The partner dashboard is your command center for managing referrals, monitoring performance, and accessing tools.
8.1 Dashboard Sections
| Section | Description |
|---|---|
| Overview | Key metrics at a glance: total clicks, active referrals, monthly revenue, pending commission |
| Referral Links | Create, edit, and manage all your tracking links |
| Conversions | Detailed list of all conversions with status (pending, confirmed, rejected) |
| Clients | Manage referred client accounts and their subscription status |
| Payouts | View payout history, pending balances, and download invoices |
| Resources | Marketing materials, banners, email templates, and brand assets |
| Settings | Profile, payment details, notifications, and API keys |
8.2 Key Metrics
The overview panel displays four primary metrics:
- Clicks: total clicks on your referral links in the selected period.
- Conversions: number of visitors who signed up and became paying customers.
- Revenue: total revenue generated by your referred customers.
- Commission Earned: your commission amount for the selected period.
8.3 Date Range Filters
All dashboard views support date range filtering:
- Preset ranges: Today, Last 7 days, Last 30 days, This month, Last month, This quarter, This year
- Custom date range picker with calendar UI
- Comparison mode: compare current period vs. previous period
8.4 Export Capabilities
Data can be exported from any dashboard section:
- CSV: raw data export for spreadsheet analysis
- PDF: formatted reports suitable for presentations and record-keeping
- API: programmatic access via the Partner API (available for Reseller and Agency tiers)
9. Referral Statistics
Go beyond the overview with detailed referral analytics that help you optimize your marketing strategy.
9.1 Performance Breakdown
The statistics page provides granular data on every referral link:
- Click-through rate (CTR): percentage of impressions that resulted in clicks.
- Conversion rate: percentage of clicks that resulted in paid signups.
- Average order value (AOV): average subscription value of referred customers.
- Customer lifetime: average active months of referred customers.
- Churn rate: percentage of referred customers who cancel each month.
9.2 Conversion Funnel Visualization
The funnel view shows the progression from click to paying customer:
- Link Click → visitor lands on Guardian Hub
- Signup → visitor creates a free account
- Trial Start → visitor activates a trial
- Trial Conversion → trial converts to paid plan
- Retained Customer → customer remains active past 3 months
9.3 Top-Performing Links
A ranked table shows your most effective referral links sorted by conversion rate, total revenue, or click volume. Use this data to double down on what works and retire underperforming links.
9.4 Geographic Distribution
A world map and table show where your referrals originate. Data includes:
- Country-level click distribution
- Conversion rate by country
- Revenue per region
- Top 10 cities by volume
10. White Label Tools
Reseller and Agency Partners can white-label the Guardian Hub platform to present it as their own branded service.
10.1 Custom Branded Web App
White-label your client-facing dashboard with:
- Your company logo (header, favicon, login page)
- Custom color scheme matching your brand identity
- Custom email templates with your branding for client communications
- Custom footer text and legal links
10.2 Domain Configuration
- Go to Partner Dashboard > White Label > Domain.
- Enter your desired domain (e.g.,
security.youragency.com). - Add the provided CNAME record to your DNS:
CNAME security.youragency.com → wl.guardian-hub.com - Wait for DNS propagation (typically 15–60 minutes).
- Click "Verify Domain" in the dashboard.
- An SSL certificate is automatically provisioned via Let's Encrypt.
10.3 Logo and Color Customization
| Setting | Format | Recommendation |
|---|---|---|
| Logo (light bg) | SVG or PNG, max 500 KB | Minimum 200×50px, transparent background |
| Logo (dark bg) | SVG or PNG, max 500 KB | White or light-colored version |
| Favicon | ICO or PNG, 32×32px | Simplified icon version of your logo |
| Primary Color | HEX code | Used for buttons, links, and accents |
| Secondary Color | HEX code | Used for secondary buttons and highlights |
10.4 Client-Facing Branding
When white-label mode is active, your clients will see:
- Your logo on the login page, dashboard header, and email communications.
- Your domain in all URLs and email sender addresses.
- Your color scheme throughout the interface.
- No mention of "Guardian Hub" anywhere in the client-facing experience.
11. Marketing Resources
Guardian Hub provides a comprehensive library of marketing materials to help you promote the platform effectively.
11.1 Banners and Badges
Pre-designed banner ads available in standard IAB sizes:
| Size | Name | Format |
|---|---|---|
| 728×90 | Leaderboard | PNG, GIF, HTML5 |
| 300×250 | Medium Rectangle | PNG, GIF, HTML5 |
| 160×600 | Wide Skyscraper | PNG, GIF, HTML5 |
| 320×50 | Mobile Banner | PNG, GIF |
| Various | "Powered by" Badge | SVG, PNG |
11.2 Email Templates
Ready-to-use email templates for common partner scenarios:
- Introduction email: introduce Guardian Hub to your audience.
- Feature highlight: showcase specific Guardian Hub features.
- Case study share: share success stories with prospects.
- Seasonal promotion: Black Friday, New Year, and other campaign templates.
- Re-engagement: follow up with leads who didn't convert.
All templates are available in HTML format and can be customized with your branding. Agency Partners receive co-branded versions automatically.
11.3 Landing Page Copy
Pre-written landing page content optimized for conversions:
- Hero section copy with headline, subheadline, and CTA
- Feature comparison blocks
- Testimonial sections with real customer quotes
- Pricing table copy
- FAQ sections for landing pages
11.4 Case Study Templates
Document your client successes with structured case study templates:
- Challenge / Solution / Results format
- Data visualization templates for before/after metrics
- Customer quote placeholders
- Downloadable PDF and web versions
12. Hub Plans
As a partner, you should understand the plans you are promoting. This section provides a quick reference for all available Guardian Hub plans.
12.1 Plan Overview
| Feature | Starter | Professional | Business |
|---|---|---|---|
| Price | €29/mo | €79/mo | €199/mo |
| Sites Monitored | Up to 5 | Up to 25 | Up to 50 |
| Security Scans | Daily | Every 6 hours | Hourly |
| Uptime Monitoring | 5-minute intervals | 1-minute intervals | 30-second intervals |
| Malware Removal | Manual request | Automatic | Automatic + priority |
| Firewall (WAF) | Basic rules | Advanced rules | Custom rules + rate limiting |
| CDN / Cloudflare | Shared | Dedicated | Dedicated + Argo |
| Backups | Weekly | Daily | Hourly snapshots |
| Support | Email (48h) | Email (24h) + Chat | Priority (4h) + Phone |
| Reports | Monthly PDF | Weekly + API access | Real-time + white-label |
12.2 Pricing Partners Should Communicate
guardian-hub.com/pricing for the most current rates. Partners should not publish custom pricing publicly unless authorized as a Reseller or Agency Partner with custom pricing agreements.
Annual billing offers a 20% discount. Customers who sign up for annual plans generate a higher one-time commission for partners.
| Plan | Monthly | Annual (per month) | Annual Savings |
|---|---|---|---|
| Starter | €29 | €23.20 | €69.60/year |
| Professional | €79 | €63.20 | €189.60/year |
| Business | €199 | €159.20 | €477.60/year |
13. Enterprise Tier
The Enterprise tier is designed for large organizations with complex requirements and high-value deployments.
13.1 What Enterprise Offers
- Unlimited sites: no cap on the number of monitored sites.
- Service Level Agreement (SLA): 99.99% uptime guarantee with financial penalties for non-compliance.
- Dedicated Account Manager: a single point of contact for all technical and billing inquiries.
- Priority Incident Response: 15-minute response time for critical security events.
- Custom Integrations: API-driven integrations with existing enterprise systems (SIEM, ticketing, monitoring).
- Advanced Reporting: custom dashboards, automated compliance reports, and executive summaries.
- Dedicated Infrastructure: isolated cloud resources with optional on-premise deployment.
13.2 Custom Quotes Process
- Identify the prospect's requirements: number of sites, compliance needs, integration requirements.
- Submit an Enterprise lead through Partner Dashboard > Enterprise Leads > New Lead.
- The Guardian Hub Enterprise team will contact you and the prospect within 24 hours.
- A joint discovery call is scheduled to finalize requirements.
- A custom quote is generated and shared with you for review before presenting to the prospect.
- Upon deal closure, your commission is locked in per the Enterprise commission structure.
13.3 Partner Role in Enterprise Sales
Partners play a critical role in the Enterprise sales process:
- Lead generation: identify and qualify enterprise prospects.
- Relationship management: maintain the client relationship through the sales cycle.
- Technical consulting: assist with requirements gathering and solution design.
- Ongoing support: serve as the first point of contact for the client post-sale.
13.4 Commission Structure for Enterprise Deals
| Deal Size (Annual) | One-Time Bonus | Recurring Commission |
|---|---|---|
| €5,000 – €15,000 | €500 | 30% |
| €15,001 – €50,000 | €1,500 | 30% |
| €50,001+ | €5,000 | 30% + negotiable bonus |
14. Agency Tier
The Agency tier is purpose-built for web agencies that manage multiple client sites and want to offer Guardian Hub services as part of their portfolio.
14.1 Agency-Specific Features
- Up to 100 sites under a single agency account with unified management.
- Priority support: 2-hour response time via email, chat, and phone.
- Bulk site provisioning: add multiple sites via CSV import or API.
- Team management: create sub-accounts for team members with role-based permissions.
- Custom scan schedules: configure scanning frequency per client site.
14.2 White-Label Dashboard and Reports
Agency Partners get full white-label capabilities:
- Fully branded client portal on your custom domain.
- Automated client reports sent from your email domain.
- Client-facing dashboard with your logo, colors, and footer.
- PDF report templates with your branding for security audits and performance reviews.
14.3 Client Management Tools
Manage all client sites from a single view:
| Feature | Description |
|---|---|
| Site Overview Grid | Health status, security score, and uptime for all client sites at a glance |
| Bulk Actions | Apply scans, updates, or configurations to multiple sites simultaneously |
| Client Groups | Organize clients by project, plan, or custom tags |
| Activity Log | Track all actions performed across client accounts |
| Alert Routing | Configure which team member receives alerts for which client |
14.4 Volume Discounts
| Sites Managed | Discount on Wholesale Price |
|---|---|
| 20 – 49 | 10% |
| 50 – 99 | 20% |
| 100+ | 30% (custom agreement) |
15. Client Management
Partners can manage their referred or resold client accounts directly from the partner dashboard.
15.1 Adding Client Accounts
- Go to Partner Dashboard > Clients > Add Client.
- Enter the client's business name, contact email, and website URL.
- Select the plan (Starter, Professional, Business) or request a custom quote.
- Choose billing mode: Direct (client pays Guardian Hub) or Through Partner (you invoice the client).
- Click "Create Account". The client receives an activation email.
- The site is added to your management view once the client activates.
15.2 Client Billing Models
| Model | How It Works | Best For |
|---|---|---|
| Direct Billing | Guardian Hub invoices the client directly. You earn commission. | Affiliates, simple referrals |
| Partner Billing | You purchase at wholesale and invoice your client at your own price. | Resellers, agencies |
15.3 Support Escalation Process
When a client needs technical support:
- Tier 1 (Partner): answer common questions using the knowledge base and this manual.
- Tier 2 (Guardian Hub Support): escalate via Dashboard > Support > Escalate Ticket, attaching the client's site ID and issue description.
- Tier 3 (Engineering): complex issues are forwarded to the engineering team with 4-hour response for Agency Partners.
15.4 Client Satisfaction Tracking
Monitor client health with built-in satisfaction metrics:
- NPS (Net Promoter Score): automated quarterly surveys sent to your clients.
- Health Score: composite metric based on usage, ticket frequency, and response to surveys.
- Churn Risk Indicator: AI-powered prediction of clients likely to cancel.
- Renewal Reminders: automated alerts 30 and 7 days before subscription renewal.
16. Billing for Partners
This section explains how billing works from the partner's perspective, covering both commission-based and wholesale models.
16.1 How Partner Billing Works
- Affiliates: no billing from Guardian Hub. You earn commissions that are paid out monthly.
- Resellers: invoiced monthly at wholesale rates for all active client subscriptions managed through your account.
- Agency Partners: invoiced monthly or annually at custom wholesale rates. Volume-based pricing adjusts automatically.
16.2 Invoice Management
All invoices are available in Partner Dashboard > Billing > Invoices:
- View and download PDF invoices for each billing period.
- Invoices include detailed line items per client site.
- Credit notes are generated automatically for refunds or downgrade adjustments.
- Set up automatic payment via saved card or SEPA direct debit.
16.3 Tax Documentation
| Document | When Issued | Purpose |
|---|---|---|
| Monthly Invoice | 5th of each month | Wholesale charges for Reseller/Agency accounts |
| Commission Statement | 10th of each month | Breakdown of commissions earned (all tiers) |
| Annual Summary | January 31st | Year-end summary for tax filing |
| W-8BEN / Tax Form | On request | Required for non-EU partners for withholding tax |
16.4 Revenue Reconciliation
At the end of each month, the system runs an automatic reconciliation:
- All customer payments received during the month are tallied.
- Refunds and chargebacks are deducted.
- Your commission percentage is applied to the net revenue.
- The resulting commission amount is added to your payout balance.
- A reconciliation report is generated and available for download.
- Invoice payment terms: Net 15 (due within 15 days of issue)
- Late payment fee: 1.5% per month on overdue balances
- Auto-payment retry: 3 attempts over 7 days before account suspension
17. Discount Structures
Partners have access to various discount programs to help acquire and retain clients.
17.1 Volume Discounts
Reseller and Agency Partners receive automatic volume discounts based on the number of active client subscriptions:
| Active Subscriptions | Discount | Effective Wholesale Rate |
|---|---|---|
| 1 – 9 | 0% | Standard wholesale |
| 10 – 24 | 5% | Wholesale − 5% |
| 25 – 49 | 10% | Wholesale − 10% |
| 50 – 99 | 15% | Wholesale − 15% |
| 100+ | 20%+ | Custom negotiated |
17.2 Promotional Pricing
Partners can create limited-time promotional offers for their clients:
- First-month discount: offer new clients up to 50% off their first month.
- Extended trial: offer a 30-day free trial (standard is 14 days).
- Annual prepay bonus: clients who pay annually get 2 months free.
- Go to Partner Dashboard > Marketing > Promotions.
- Click "Create New Promotion".
- Define the discount type (percentage off, flat amount, free months).
- Set the validity period (start date, end date, max redemptions).
- Generate a unique promo code or apply it to a specific referral link.
- Share the promotion with your audience.
17.3 Bundle Offers
Create bundled offers combining Guardian Hub with your own services:
- Security + Hosting: bundle Guardian Hub with hosting for a complete package.
- Security + Maintenance: include Guardian Hub in WordPress maintenance retainers.
- Security + SEO: position Guardian Hub as part of an SEO-performance bundle (security impacts SEO rankings).
17.4 Seasonal Campaigns
Guardian Hub runs seasonal campaigns that partners can leverage:
| Campaign | Timing | Typical Offer |
|---|---|---|
| New Year Security Audit | January | Free security audit + 30% off first 3 months |
| Spring Cleaning | March–April | Free malware cleanup + discounted annual plan |
| Cyber Security Month | October | 40% off all plans for new customers |
| Black Friday / Cyber Monday | November | 50% off first year on annual plans |
18. Frequently Asked Questions
Q1: How long does it take to get approved as a partner?
Applications are typically reviewed within 3–5 business days. You will receive an email notification once a decision is made. Incomplete applications may take longer.
Q2: Can I be both an affiliate and a reseller?
No. You can only be in one tier at a time. However, you can upgrade from Affiliate to Reseller or Agency Partner at any time by meeting the tier requirements and contacting partner support.
Q3: What happens to my commissions if a customer downgrades their plan?
Your recurring commission is adjusted to reflect the new plan price. You continue earning commissions on the lower amount. If the customer upgrades later, your commission increases accordingly.
Q4: Is there a minimum contract period for the partner program?
There is no minimum contract period. You can leave the partner program at any time. However, earned commissions are paid out according to the standard payout schedule, and you forfeit future recurring commissions upon leaving.
Q5: Can I use paid advertising (Google Ads, Facebook Ads) with my referral links?
Yes, but you must comply with the Partner Advertising Policy. You may not bid on Guardian Hub branded keywords (e.g., "Guardian Hub", "Guardian Hub pricing"). Bidding on generic security-related keywords is permitted.
Q6: How are referrals tracked if the customer clears their cookies?
If cookies are cleared, the referral may not be tracked automatically. However, if the customer uses your coupon code during signup, attribution is preserved. You can also request manual attribution through the dashboard.
Q7: Can I refer existing Guardian Hub customers?
No. The partner program only applies to new customer acquisitions. Existing customers who are already on a paid plan are not eligible for referral commissions.
Q8: What happens if my referred customer requests a refund?
If a refund is issued within 14 days of purchase, the corresponding commission is clawed back from your balance. Refunds after 14 days do not affect your commissions.
Q9: Can I white-label the Guardian Hub plugin as well?
Yes, Agency Partners can white-label the WordPress plugin. The plugin will display your branding instead of Guardian Hub. This feature is configured under White Label > Plugin Branding.
Q10: How do I migrate existing clients from another security provider to Guardian Hub?
Guardian Hub offers a free migration service for partners with 10+ client sites. Contact your account manager or submit a migration request through the dashboard. The process typically takes 24–48 hours per site.
Q11: Are there geographic restrictions on the partner program?
The Guardian Hub Partner Program is available worldwide. However, payout methods may vary by country. Partners in sanctioned countries are not eligible.
Q12: Can I earn commissions on my own account?
No. Self-referrals are not permitted and will result in commission forfeiture. The system automatically detects and blocks self-referral attempts.
19. Troubleshooting
Common issues partners encounter and how to resolve them.
19.1 Referral Not Tracked
- Verify the referral link is correctly formatted and contains your partner ID (
?ref=YOUR_ID). - Check that the customer did not use a different browser or device between clicking and signing up.
- Confirm the customer is a new user (existing accounts are not eligible).
- Check the cookie duration for your tier has not expired.
- If the issue persists, file an attribution dispute via Dashboard > Conversions > Report Missing Conversion.
19.2 Payout Delayed
- Verify your payment details are correct and up to date in Settings > Payment Details.
- Confirm your balance meets the minimum payout threshold (€50).
- Check for any pending identity verification requests in your account.
- If this is your first payout, note the 30-day holding period for new accounts.
- Contact partner support if the payout is more than 5 business days late.
19.3 Client Migration Issues
- Ensure the client's previous security provider is fully disconnected before starting migration.
- Verify DNS records have been updated to point to Guardian Hub's servers.
- Allow 24–48 hours for DNS propagation and initial security scan completion.
- Check that the client's WordPress admin credentials are correct if auto-migration was selected.
- For failed migrations, download the migration log from Clients > [Client] > Migration History and share it with support.
19.4 White-Label Setup Problems
- Confirm you are on the Reseller or Agency Partner tier (white-label is not available for Affiliates).
- Verify the CNAME record is correctly configured:
your-domain → wl.guardian-hub.com. - Check that SSL certificate provisioning has completed (can take up to 30 minutes).
- Clear your browser cache and try accessing the white-label domain in an incognito window.
- If logo or colors are not displaying, ensure uploaded files meet the format and size requirements.
- Contact partner support with your domain name and a screenshot of the issue.
19.5 Commission Discrepancy
- Review the commission statement in Payouts > Statements for the relevant period.
- Check for refunds, chargebacks, or plan changes that may have affected the calculation.
- Verify that the customer's plan and billing status are active.
- Compare the statement with the reconciliation report for any deductions.
- If the discrepancy remains unexplained, open a support ticket with the specific transaction IDs.
19.6 Dashboard Access Issues
- Clear your browser cache and cookies, then try logging in again.
- Ensure 2FA is set up correctly. If you lost your 2FA device, use a backup code.
- Try resetting your password via the "Forgot Password" link.
- If your account has been suspended due to policy violations, contact partner support for reinstatement.
20. Support Channels
Guardian Hub provides dedicated support channels for partners, separate from standard customer support.
20.1 Partner Support Email
Reach the partner support team at partners@guardian-hub.com. Response times:
| Partner Tier | Response Time | Availability |
|---|---|---|
| Affiliate | Within 48 hours | Business hours (Mon–Fri, 9:00–18:00 CET) |
| Reseller | Within 24 hours | Business hours (Mon–Fri, 9:00–18:00 CET) |
| Agency Partner | Within 4 hours | Extended hours (Mon–Sat, 8:00–22:00 CET) |
20.2 Priority Ticket System
Submit support tickets directly from the dashboard for tracked resolution:
- Dashboard > Support > New Ticket
- Select priority: Low, Medium, High, Critical
- Attach files, screenshots, and migration logs
- Track ticket status and receive email updates on progress
20.3 Live Chat and Messaging
Real-time support options for urgent matters:
- WhatsApp: +39 XXX XXX XXXX (Agency Partners only)
- Telegram: @GuardianHubPartners (Reseller and Agency Partners)
- In-dashboard chat: available during business hours for all tiers
20.4 Dedicated Account Manager
Agency Partners are assigned a dedicated account manager who provides:
- Monthly performance review calls
- Strategic guidance on growing your Guardian Hub business
- Direct escalation path for critical client issues
- Early access to new features and beta programs
- Co-marketing opportunities and event invitations
20.5 Knowledge Base
Access the partner knowledge base at guardian-hub.com/partners/kb for self-service resources:
- Video tutorials on dashboard features
- Best practices for promoting Guardian Hub
- Technical guides for white-label setup and API integration
- Sales playbooks and objection-handling scripts
- Monthly webinars and recorded training sessions
Partner Manual — Guardian Hub © 2026. All rights reserved.
Last updated: March 2026 | Version 1.0